SUPPORT:
IBEYONDS provide a BPC support service that is not solely a tactical response to immediate issues but a strategic way to leverage the best return possible from your investment.
IBEYONDS support will underpin your business processes providing more customer satisfaction, more efficient processes and greater system leverage in the short and longer term
IBEYONDS support will underpin your business processes providing more customer satisfaction, more efficient processes and greater system leverage in the short and longer term
Our Support Service provides you with:
1. A Second line support helpdesk that assists your First line support, system administrators and key power users resolve escalated issues within agreed service level time-frames.
2. A Pool of expert BPC resources who act to reinforce your team and fill gaps that may arise.
3. A resource that should be used to transfer knowledge to your team and also identify key areas for training.
4. A Service that keeps you abreast of recent developments and helps to manage upgrades and new releases.
5. A Service that helps keep your BPC system “healthy” with system and performance reviews.
Please contact us to discuss how we can help you with your support .
